Customer Reviews

My fireplace wasn't working in the new house I just moved into. I tried to fix it and assumed it just needed to be replaced. I called North Shore Fireplace and they came over and fixed it. They could have agreed with me and replaced it and made a lot of money. Instead, they were honest and they said my gas fireplace was only a couple of years old. The guy who came over and fixed my vented gas logs was incredibly professional, courteous and COMPETENT. The fireplace has never looked so good, and I now have a beautiful gas log fire for Christmas. This business has earned my loyalty.

Excellent customer service and very helpful staff. Thank you!

Updated our gas fireplace. Chris arrived on-time carefully cleaned the firebox and had the fireplace working in short order. Very pleased with his work.

Great guys. Outstanding service and advice!

All I can say is “wow.” I will never call another place. Superior service. I couldn’t recommend more highly.

Really nice and professional shop for quality fireplace equipment. Got my gas fireplace conversion there.

Nowaglble people great products and services

Amazingly helpful, I would highly recommend to others with any fireplace issues or projects!

We had a problem with our gas fireplace - the remote ignition system stopped working. Jim researched our unit and spent a number of phone calls with me to investigate and then resolve the problem without a service call. His friendly patience and persistence were a pleasure. He also refused to be compensated for his time which I felt was above and beyond..

They have nice quality products. I have purchased many gas inserts from them and my clients are always happy.

They always answer all my questions when there was a question about installing the fireplace

Great experience. Our home/fireplace is from the 1890s. We really needed a new screen and were hassled by another company that agreed to sell us a screen but would not install it. Northshore Fireplace has a relationship with the chimney/fireplace inspection company we use, and they worked together to verify safety while respecting the historical integrity of our fireplace and hearth. Northshore sold us the doors/screen and did the install, no problem. We're happy with the final result and Paul was great to work with.

Amazing customer service! Jim went above and beyond to help me.

We love our gas logs - thank you!

Excellent and quick service. 3rd time we used this company and if needed, we will use them again.

Northshore did a great job replacing a mantel with a semi-custom product of simple good taste - just what we had asked for. They worked with the manufacturer to arrange the changes we needed and the installation was very well done.

Great company with happy helpful employees. Always able to resolve fireplace and barbecue problems.

Great experience. Salesperson was very knowledgeable and gave me the distinctive characteristics (pros and cons) of each grill I looked at. They also installed the gas grill at a very reasonable rate and did an aesthetic job doing it. I am recommending them to my friends and family.