We had a problem with our gas fireplace - the remote ignition system stopped working. Jim researched our unit and spent a number of phone calls with... me to investigate and then resolve the problem without a service call. His friendly patience and persistence were a pleasure. He also refused to be compensated for his time which I felt was above and beyond..read more

Michael Clayton

1574091256

They have nice quality products. I have purchased many gas inserts from them and my clients are always happy.

Ingafats Gahoostisted

1566311742

They always answer all my questions when there was a question about installing the fireplace

Bonnie Wilson

1565738518

Great experience. Our home/fireplace is from the 1890s. We really needed a new screen and were hassled by another company that agreed to sell us a... screen but would not install it. Northshore Fireplace has a relationship with the chimney/fireplace inspection company we use, and they worked together to verify safety while respecting the historical integrity of our fireplace and hearth. Northshore sold us the doors/screen and did the install, no problem. We're happy with the final result and Paul was great to work with.read more

Lainie Castle-Cimfel

1565377298

Amazing customer service! Jim went above and beyond to help me.

Anna Sharp

1550159545

We love our gas logs - thank you!

Peter Daw

1549225232

Excellent and quick service. 3rd time we used this company and if needed, we will use them again.

ken spalla

1541020982

Northshore did a great job replacing a mantel with a semi-custom product of simple good taste - just what we had asked for. They worked with the... manufacturer to arrange the changes we needed and the installation was very well done.read more

Greg and Kris Gleason

1505590798

Great company with happy helpful employees. Always able to resolve fireplace and barbecue problems.

Charles Kiven

1503326932

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